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Hello everyone, I am a new member and found this site while researching travel trailers in general. Now I am an owner of a 2004 26RS, this is the quad bunkhouse model. We are quite excited to have it! Previously we owned a StarCraft StarMaster tent trailer, so this is quite a step up!
However, we have encountered a problem with the vertical lifting windows. 5 out of 6 will not open!
We took delivery of the trailer on Sept. 20th, and during our walk-through we did not check the windows, one would think they would open! Well it wasn't until we returned home and attempted to open all the windows to air out the trailer that we made the discovery. They are either jammed in the frames or in the case of the window over the kitchen area the left locking slider will not budge!
I called the dealer and we took the trailer back the following Saturday and they decided to order 5 new windows. At that point they said new windows may not resolve the problem. I said that was unacceptable! I also e-mailed Keystone and a week later they suggested loosening some screws around the window and trying again. I forwarded that suggestion to the dealer and no response. So at this point I am basically waiting for the dealer to get the new windows in.
I am rather disappointed that this window problem was not caught at either the factory or the dealer. I spoke with an assistant service manager at the dealer and he gave me an e-mail address for the team that builds the Outback line ([email protected]) so I sent them an e-mail voicing my concerns yesterday and so far no response.
Other than that, the trailer appears to be exactly as we had ordered. Per a suggestion on this site to flip the door underneath the oven to open from the top down, we had the dealer make that change for us and it works great!
We have yet to go anywhere as the odor of new manufacturing still lingers and airing out the bunkhouse end (all 4 windows at this end won't open) is difficult. I am waiting for the window problem to be resolved before we take her out.
I'll keep you posted on what happens.
Take care for now.
Herbicidal
However, we have encountered a problem with the vertical lifting windows. 5 out of 6 will not open!

I called the dealer and we took the trailer back the following Saturday and they decided to order 5 new windows. At that point they said new windows may not resolve the problem. I said that was unacceptable! I also e-mailed Keystone and a week later they suggested loosening some screws around the window and trying again. I forwarded that suggestion to the dealer and no response. So at this point I am basically waiting for the dealer to get the new windows in.
I am rather disappointed that this window problem was not caught at either the factory or the dealer. I spoke with an assistant service manager at the dealer and he gave me an e-mail address for the team that builds the Outback line ([email protected]) so I sent them an e-mail voicing my concerns yesterday and so far no response.
Other than that, the trailer appears to be exactly as we had ordered. Per a suggestion on this site to flip the door underneath the oven to open from the top down, we had the dealer make that change for us and it works great!
We have yet to go anywhere as the odor of new manufacturing still lingers and airing out the bunkhouse end (all 4 windows at this end won't open) is difficult. I am waiting for the window problem to be resolved before we take her out.
I'll keep you posted on what happens.
Take care for now.
Herbicidal