Made the deal for the Outback and told them to include the Equalizer in the price. On the Due Bill that they completed they listed the hitch as EQ. Not 'wd' or Reese anywhere on any form. Did the walk through & noticed the bars say Reese, I asked if this was an Equalizer & they said "yep great wd hitch, you won't need any sway bar."
Now, I'm a stone cold newbie. I told them I wanted an Equalizer hitch based on my research here & a couple other places. I've never even seen one until looking at the catalog they sent me today.
I've had the trailer 5 days, taking it back in on the 7th day to have some minor things fixed & I want my Equalizer. I signed off on everything at the PDI however the due bill definately listed the hitch as 'EQ'. When I spoke with the sales manager when the deal was closed he showed me the price of the Equalizer at $800.
I think I should be able to demand my Equalizer at no additional $$. I believe I paid for it. Any strategies? Where do I take the fight? Service or Sales? And, who defines 'EQ' hitch on the due bill. Could some knucklehead have messed up when they did the hitchwork? What would you do?
Can you help a brotha out?
Now, I'm a stone cold newbie. I told them I wanted an Equalizer hitch based on my research here & a couple other places. I've never even seen one until looking at the catalog they sent me today.
I've had the trailer 5 days, taking it back in on the 7th day to have some minor things fixed & I want my Equalizer. I signed off on everything at the PDI however the due bill definately listed the hitch as 'EQ'. When I spoke with the sales manager when the deal was closed he showed me the price of the Equalizer at $800.
I think I should be able to demand my Equalizer at no additional $$. I believe I paid for it. Any strategies? Where do I take the fight? Service or Sales? And, who defines 'EQ' hitch on the due bill. Could some knucklehead have messed up when they did the hitchwork? What would you do?
Can you help a brotha out?